About Me

I’m Paul Littlebury — Quality Engineer and Tester, who has spent the last 25+ years helping teams ship better software through smarter testing, stronger automation, and a more human approach to quality.

I’m a big believer that quality isn’t something you “add on” at the end — it’s a mindset, a culture, and a way of working that improves everything from delivery speed to user satisfaction.

What I Do

I work at the intersection of:

Test Engineering (web, mobile, API, performance)
DevOps & CI/CD
Accessibility & Inclusive UX
Quality Strategy & Coaching
Conversational AI Testing

I build automation frameworks, embed tests into pipelines, improve reliability, coach teams, and explore systems deeply to uncover issues before users ever see them.

Current work

I’m currently working as a Conversational AI Quality Engineer for Acorn Compliance, where I ensure a compliance-focused chatbot is:

reliable
context-aware
accurate
accessible
and enjoyable to interact with

I design and run automation suites (Playwright, Mocha/Chai), monitor API health in real time, assess NLP behaviour, and evaluate tone, inclusiveness, and multi-turn logic.

A particular passion of mine is neurodivergent accessibility — ensuring the experience is clear, calm, and supportive for all users.

How I Work

My approach blends hands-on engineering with collaborative problem-solving:

Building robust, scalable test frameworks
Integrating testing seamlessly into CI/CD pipelines
Coaching teams to take shared ownership of quality
Encouraging user-centric thinking
Using exploratory testing to find high-value issues
Championing accessibility as a first-class quality dimension

I enjoy bringing order to complex systems and helping teams feel more confident in their releases.

Where I’ve Worked

I’ve worked across healthcare, fintech, telecoms, public services, and high-traffic consumer apps. Highlights include:

Acorn Compliance – Conversational AI quality and automation
bet365 – rebuilt mobile UI/API test frameworks for Android and iOS
CGI – SDET Lead across four Scrum teams on a major Flutter banking app
Ceta Insurance – test strategies, UI/API automation, load testing, CI pipelines
Tele2 – quality engineering for a custom AI chatbot
DocComs, KPMG, Wowcher, TNT and many more across web, mobile, and enterprise systems

Every project strengthened my belief that quality engineering works best when it’s collaborative, proactive, and built into every part of delivery.

What Drives Me

Ultimately, I’m motivated by making things better —

better user experience
better engineering practices
better communication between teams
better confidence in every release